thebigword’s innovative language services and WordSynk system are simple to use but you can access a range of ‘How To’ guides, posters and short training videos in this section if you require more information.
The guides can be downloaded and saved for use later if required.
WordSynk Release Notes
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Find out what we have recently released, including new features and bug fixes |
New WordSynk User Guide
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Access the digital user guide for the new WordSynk Portal. |
New WordSynk FAQ's
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Frequently asked questions about the new WordSynk and the migration. |
New WordSynk Demo Videos
These videos will show you how to use the new WordSynk Portal - please click on the image to view the demo.
Logging in/creating and amending bookings
Uploaded timesheets and closing bookings
Reporting feedback and complaints and running reports
CTSC/National Service Booking Demonstrations - (Create/Amend/Search/Cancel/Enter Time/Timesheets)
CTSC/National Services session- Reporting/Feedback (Disputes/Complaints/System Feedback/Reports)
Services User Guide
| Complete User Guide for all translation and transcription requirements |
Language Assistance Poster
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Quick guide on how to access all Interpreting services |
Quick Guides
A range of simple and accessible guides to help you use the language services and systems effectively.
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Telephone Interpreting Desk Hanger A handy guide showing you how to access the service and some top tips. |
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Face to Face Interpreting Quick Guide A handy guide showing you how to access Face to Face Interpreting using our WordSynk interpreting service. |
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Video Remote Interpreting Quick Guide A handy guide showing you how to access Video Remote Interpreting using our WordSynk interpreting service.
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Translation and Transcription Quick Guide A handy guide showing you how to access the service using WordSynk Translation. |
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Perfect for access telephone interpreting if you’re on the go or in the field. |
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Helpful when you’re unsure what language is required. |
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A handy guide to conducting face-to-face interpreting with top tips on the reverse. |
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HMPS Transcription Projects Desk Hanger A handy guide showcasing hints and tips for HMPS Transcription Projects. You can find details about urgency, security level, multiple languages etc. |
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Easy Read - Translation and Transcription Guide A document showcasing how to use Easy Read. Easy Read is an accessible format used by people with learning disabilities and other people who have difficulty with reading.
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Useful Forms
New user registration forms
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Translation and Transcription New User Registration Form (WordSynk) |
Interpreting New User Registration Form (WordSynk) |
Manual Submission Forms
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Interpreting Submission Form (WordSynk) |
Additional Support
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COVID-19 Special Measures Interpreting Guide A short guide for audio, video & face to face appointments following COVID-19. |
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Great to pin on any notice board showing your how to access the Telephone Interpreting Service |
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Language Assistance Available Here Poster To be placed somewhere convenient to advertise that language assistance is available at your office/site. |
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Questions that have been frequently asked regarding the MoJ's migration to our WordSynk platform. |
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