IMS-Direct Linguist - How to reset Password

You may reset your own password at any time, by clicking on the Reset Password link from the login page.

https://thebigword.ims.direct

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Then fill in just your P code into the username field and click on the Request Password Reset button

If your P-Code does not work, then try your email address.

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​An email will then be sent to you with a link to click on to reset the password.

When the email arrives:

Please click on the blue text to open this link in your internet browser, if you use copy and paste, ensure that you copy the entire link text it may be 2 lines of text.

The link should open up in your default browser, you can then set a new password.

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Note: Our web application might not work properly on Internet Explorer 8 or older version of browsers. Users need to have at least the latest version of Mozilla Firefox. Please make sure you type in the password instead of using the one automatically entered by your browser.

Troubleshooting

Please ensure that you are going to the correct web links

https://gms.thebigword.com/ for translation (TMS, LD) , IMS telephone interpreting and none Ministry of Justice (MOJ) interpreting work

https://thebigword.ims.direct/ for (Ministry of Justice) MOJ interpreting work and some clients that have been migrated to this newer system

Both systems are independent, they may use different log in details (Username / Password)

If you need to switch from one system to the other, ensure that you either log off first, or close the browser completely, or use separate browsers for each system.

In order to stop the system requesting password resets each time, please could you try the following;

• Clear cache (full cache, not just previous week or month).
• Delete saved password for thebigword.ims.direct.

Instructions below

http://www.wikihow.com/Clear-Your-Browser's-Cache

http://help.unc.edu/help/how-to-remove-saved-passwords-from-a-web-browser/

Once done, please restart your browser and then try login again with the latest created password.

Never allow the browser to store the password for either web portal, always type it in.