Blank GMS portal

What do I do if I cannot see any tasks in the GMS portal?

If your GMS task list is completely empty:

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Step 1:

Please try reloading the web page.

To reload the page,  hold down the CTRL key then Press the F5 key (CTRL + Shift + R on Google Chrome and Firefox) so they both get pressed at the same time.

On some PC's you may also have to hold the Fn key down.
On a Mac, it's Shift + Command + R, or holding down Shift while clicking the reload button (also avoid using the Safari browser, switch to Google Chrome).

Step 2:
You may need to repeat Step 1 a few times for the page to fully reset.

Step 3:
Try clearing the browser cache
https://support.thebigword.com/hc/en-gb/articles/201648796-How-do-I-clear-my-cache-

Step 4:
Log in using Private / Incognito mode

Incognito mode (Google Chrome)
You can use the keyboard shortcuts Ctrl+Shift+N (Windows, Linux, and Chrome OS) to open an incognito window.
http://www.wikihow.com/Activate-Incognito-Mode

Private mode (Microsoft Internet Explorer)
https://www.howtogeek.com/howto/windows-vista/open-ies-private-browsing-mode-the-easy-way/

Private mode (Microsoft Edge)
https://support.microsoft.com/en-gb/help/4026200/microsoft-edge-browse-inprivate

Private mode (Firefox)
https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

Step 5:
Switch to a different browser.
Try Google Chrome, Firefox or Internet Explorer.

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