WHAT IS TMS GATEWAY?
thebigword TMS Gateway is our new client facing portal that allows customers to submit new projects, accept/decline quotations as well as providing tracking for all current projects.
We recommend that all users watch the training video for submitting projects via TMS Gateway:
|Operating System||Windows Vista SP2, Windows 7, Windows 8/8.1||Not Directly Supported - HSTE can be run through Windows 7+ emulation within MAC OS X.|
|Browser||Internet Explorer 9+, Mozilla Firefox, Google Chrome||Safari 4+|
|Processor||1 gigahertz (GHz) or faster||1 gigahertz (GHz) or faster|
|Video||DirectX 9 graphics device with WDDM 1.0 or higher driver||DirectX 9 graphics device with WDDM 1.0 or higher driver|
|Memory||2 GB or more of memory||2 GB or more of memory|
|Internet||Broadband Internet Connection||Broadband Internet Connection|
Please visit our TMS Gateway FAQs page to see a full list of all common questions and answers for this product. Alternatively, you can use the search bar at the top of the screen to quickly find what you are looking for.
I NEED TO CONTACT YOUR SUPPORT TEAM
You can raise a request with our dedicated support team by logging into https://support.thebigword.com using your GMS login credentials. Once logged in, you can request assistance by clicking the "Submit a request" button on the top right of the screen. Further details on this process are available here: How to submit a great support request