Product Support FAQs

PRODUCT SUPPORT FAQs

Q. What products do you support?

A. A list of everything we support can be found here.

Q. How do I raise a request? 

A. Full instructions on how to raise a request can be found here.

Q. What are your business hours?

A. The team is presently based at thebigword UK headquarters, this means that support will be provided between 9.00am and 17.30pm (GMT) five days a week. For those within different time zones the support is still available but there will be a longer turnaround time for issue resolution.  All tickets will be logged and prioritised according to severity – taking into account time zone delays. 

Q. What do I do if I have an urgent problem outside of your operating hours?

A. If you have an urgent query that needs to be dealt with outside of our normal operating hours, please contact the IT Service Desk on +44 (0)113 210 7575.