Accessibility Statement – WordSynk 2.0 Client Portal

This accessibility statement applies to the WordSynk 2.0 Client Portal.

thebigword is committed to ensuring that our digital services are accessible, usable and inclusive for the widest possible audience. We continually review and improve WordSynk 2.0 to ensure that users can access and interact with the platform effectively, regardless of ability or the assistive technologies they use.

Our Commitment to Accessibility

We aim to provide a client portal that:

• Meets Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
• Supports the use of assistive technologies, including screen readers and keyboard-only navigation
• Enables all users to complete key tasks such as creating, managing and tracking bookings independently
• Provides clear navigation, structure and form controls throughout the platform
• Continuously improves accessibility through monitoring, testing and remediation activities

Compliance Status

Based on accessibility testing conducted using automated and manual assessment methods against WCAG 2.2 Level AA, the WordSynk 2.0 Client Portal is substantially compliant with accessibility requirements.

Accessibility testing and remediation activities have been completed across the platform, with all identified findings successfully addressed. The accessibility remediation programme resulted in:

• 29 accessibility findings fully resolved
• 0 partially resolved findings
• 0 outstanding accessibility findings

Accessibility improvements delivered include:

• Accessible names added to icon-only buttons and interactive controls
• Improved screen reader support throughout booking workflows
• Enhanced form labels and ARIA attributes
• Improved navigation structure and semantic markup
• Accessible pagination controls
• Improved keyboard navigation across booking journeys and dropdown components
• Enhanced colour contrast across user interfaces
• Accessible calendar and date-picker controls
• Improved focus management within modals, pop-ups and dropdowns
• Improved touch target sizing and interactive control accessibility
• Resolution of screen reader announcements and accessible name issues
• Improved visible focus indicators throughout the platform

Known Accessibility Issues

At the time of publication, we are not aware of any accessibility issues that prevent users from accessing or using the functionality of the WordSynk 2.0 Client Portal.

All accessibility findings identified through the most recent remediation programme have been resolved and verified through automated re-testing and/or manual accessibility testing.

We recognise that accessibility is an ongoing process and will continue to review the platform regularly as functionality evolves.

How We Are Improving Accessibility

We are committed to ongoing accessibility improvements and are currently:

• Conducting regular accessibility reviews and testing against WCAG 2.2 AA standards
• Combining automated accessibility scanning with manual keyboard and screen reader testing
• Monitoring new functionality for accessibility compliance as part of the development lifecycle
• Providing accessibility guidance and tooling to development and quality assurance teams
• Reviewing user feedback to identify opportunities for further accessibility enhancements
• Maintaining accessibility as a core consideration within product design, development and testing processes

In addition, ongoing accessibility monitoring capabilities are being implemented to support continuous compliance validation and future accessibility assessments.

Feedback and Contact Information

If you experience any accessibility issues when using the WordSynk 2.0 Client Portal, or require information in an alternative format, please contact us by submitting a request via: https://support.thebigword.com/hc/en-gb/requests/new.

We aim to acknowledge and respond to accessibility feedback within 10 working days.

Reporting Accessibility Concerns

If you are dissatisfied with our response to an accessibility concern, you may contact the Equality Advisory and Support Service (EASS).

Preparation of This Accessibility Statement

Statement prepared: September 2026

Last accessibility review: September 2026

Testing methodology: Automated accessibility testing using axe-core (WCAG 2.2 AA) via Playwright, supplemented by manual accessibility validation and ongoing monitoring activities.